SHIPPING POLICY FOR INDIVIDUAL CUSTOMERS

International Shipping Policy from China Mainland to Overseas

 

 

 

SHIPPING PROCESSING TIME

 

All orders are processed within 20 business days from payment receive date. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

SHIPPING RATES AND DELIVERY ESTIMATES

 

  • Please note, that for Express delivery, Eastidea Integrated Solutions partners with DHL

  • Shipping charges for your order will be calculated separately from online purchase order

  • Online order does not include Delivery Service Fees

  • Our Sales manager will contact you to discuss your preferable way of shipment

  • Shipment fees will be paid separately

  • Eastidea Integrated Solutions support team will provide you with additional invoice for delivery after completing the online order within 24 hours

  • In case of possibility of payment on receive your order will be shipped without delivery Fee

 

Shipment method: DHL Standard

Estimated delivery time: 5-7 business days

Shipment cost: Will be calculated based on Volume

 

Delivery delays can occasionally occur.

 

SHIPMENT CONFIRMATION  & ORDER TRACKING

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

 

CUSTOMS & TAXES

 

Eastidea Integrated Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

 

Eastidea Integrated Solutions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

INTERNATIONAL SHIPMENT DESTINATIONS 

 

Please contact our sales department regarding your country shipping address.

We only can ship to countries and locations stated here

 

RETURNS POLICY 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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