SHIPPING POLICY FOR INDIVIDUAL CUSTOMERS
International Shipping Policy from China Mainland to Overseas
SHIPPING PROCESSING TIME
All orders are processed within 20 business days from payment receive date. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES AND DELIVERY ESTIMATES
Please note, that for Express delivery, Eastidea Integrated Solutions partners with DHL
Shipping charges for your order will be calculated separately from online purchase order
Online order does not include Delivery Service Fees
Our Sales manager will contact you to discuss your preferable way of shipment
Shipment fees will be paid separately
Eastidea Integrated Solutions support team will provide you with additional invoice for delivery after completing the online order within 24 hours
In case of possibility of payment on receive your order will be shipped without delivery Fee
Shipment method: DHL Standard
Estimated delivery time: 5-7 business days
Shipment cost: Will be calculated based on Volume
Delivery delays can occasionally occur.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
CUSTOMS & TAXES
Eastidea Integrated Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Eastidea Integrated Solutions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPMENT DESTINATIONS
Please contact our sales department regarding your country shipping address.
We only can ship to countries and locations stated here
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.