Return policy
All returns and refunds are the subject of purchase agreement terms and conditions signed between the seller and the buyer
Important notes on this service:
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Please ensure you enclose a completed returns form with your order (if you do not have, you can download a returns form here).
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Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
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Packages returned to us via Express Delivery can take up to 14 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Express Delivery (at your own expense).
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Enclose the completed Returns form with your goods, and return to the following address:
Returns Department:
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China, Shanghai, Jing'An District, Haifang Road 555, Building 2, Office 2221, Zip Code 200040
Returns Terms and Guidelines
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Before Return, please take a video and or photo of the product switched on and connected to PC and power socket,
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Please describe exactly what is the problem
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Please send us the materials to info@yeastidea.com together with returns form download a returns form here
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All returned items must be unbroken, complete with original packaging if applicable.
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We are not responsible for the return shipping costs of the items.
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All Items must be in original, resalable condition.
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Please make sure all returned items are well packaged, so as not to be damaged in the post.
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Please ensure the box is protected with an outer packaging layer.
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The box is part of the product, therefore any damage may result in the return being refused.
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Please make sure all return packages are sent with a trackable, insured service.
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We cannot take responsibility for items damaged or lost in the return transit.
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If returned an item from outside the China, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Eastidea, is NOT responsible for any return custom charges made.
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Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
You can call us during business hours (Monday - Friday 08:00-20:00 GMT +8 )
on: Telephone: +86. 21. 6047. 1173