All returns and refunds are the subject of purchase agreement terms and conditions signed between the seller and the buyer
Important notes on this service:
Please ensure you enclose a completed returns form with your order (if you do not have, you can download a returns form here).
Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
Packages returned to us via Express Delivery can take up to 14 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Express Delivery (at your own expense).
Enclose the completed Returns form with your goods, and return to the following address:
China, Shanghai, Jing'An District, Haifang Road 555, Building 2, Office 2221, Zip Code 200040
Returns Terms and Guidelines
Before Return, please take a video and or photo of the product switched on and connected to PC and power socket,
Please describe exactly what is the problem
All returned items must be unbroken, complete with original packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
Please ensure the box is protected with an outer packaging layer.
The box is part of the product, therefore any damage may result in the return being refused.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside the China, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Eastidea, is NOT responsible for any return custom charges made.
Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
You can call us during business hours (Monday - Friday 08:00-20:00 GMT +8 )
on: Telephone: +86. 21. 6047. 1173