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All returns and refunds are the subject of purchase agreement terms and conditions signed between the seller and the buyer  

 

Important notes on this service:

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• Please ensure you enclose a completed returns form with your order (if you do not have, you can download a returns form here).

• Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.

• Packages returned to us via Express Delivery can take up to 14  working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Express Delivery (at your own expense).

• Enclose the completed Returns form with your goods, and return to the following address:
   

Returns Department:

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• China, Shanghai, Jing'An District, Haifang Road 555, Building 2, Office 2221, Zip Code 200040

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Returns Terms and Guidelines

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• Before Return, please take a video and or photo of the product switched on and connected to PC and power socket, 

• Please describe exactly what is the problem 

• Please send us the  materials to info@yeastidea.com together with returns form download a returns form here

• All returned items must be unbroken, complete with original packaging if applicable.

• We are not responsible for the return shipping costs of the items.

• All Items must be in original, resalable condition.

• Please make sure all returned items are well packaged, so as not to be damaged in the post.

• Please ensure the box is protected with an outer packaging layer.

• The box is part of the product, therefore any damage may result in the return being refused.

• Please make sure all return packages are sent with a trackable, insured service.

• We cannot take responsibility for items damaged or lost in the return transit.

• If returned an item from outside the China, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Eastidea, is NOT responsible for any return custom charges made.

• Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.

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