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Return policy

All returns and refunds are the subject of purchase agreement terms and conditions signed between the seller and the buyer  


Important notes on this service:

  • Please ensure you enclose a completed returns form with your order (if you do not have, you can download a returns form here).

  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.

  • Packages returned to us via Express Delivery can take up to 14  working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Express Delivery (at your own expense).

  • Enclose the completed Returns form with your goods, and return to the following address:

  • Returns Department:

  • China, Shanghai, Jing'An District, Haifang Road 555, Building 2, Office 2221, Zip Code 200040

  • Returns Terms and Guidelines

  • Before Return, please take a video and or photo of the product switched on and connected to PC and power socket, 

  • Please describe exactly what is the problem 

  • Please send us the  materials to together with returns form download a returns form here

  • All returned items must be unbroken, complete with original packaging if applicable.

  • We are not responsible for the return shipping costs of the items.

  • All Items must be in original, resalable condition.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • Please ensure the box is protected with an outer packaging layer.

  • The box is part of the product, therefore any damage may result in the return being refused.

  • Please make sure all return packages are sent with a trackable, insured service.

  • We cannot take responsibility for items damaged or lost in the return transit.

  • If returned an item from outside the China, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Eastidea, is NOT responsible for any return custom charges made.

  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.

  • You can call us during business hours (Monday - Friday 08:00-20:00 GMT +8 )

    on: Telephone: +86. 21. 6047. 1173

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