If you are the Individual person, which has purchased from our website and not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Important notes on this service:

  • Please ensure you enclose a completed returns form with your order (if you do not have, you can download a returns form here).

  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.

  • Packages returned to us via Express Delivery can take up to 14  working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider sending via Expess Delivery (at your own expense).

  • Enclose the completed Returns form with your goods, and return to the following address:

Returns Department:

  • China, Shanghai, Jing'An District, Haifang Road 555, Building 2, Office 2221, Zip Code 200040

Returns Terms and Guidelines

  • Before Return, please take a video and or photo of the product switched on and connected to PC and power socket, 

  • Please describe exactly what is the problem 

  • Please send us the  materials to together with returns form download a returns form here

  • All returned items must be unbroken, complete with original packaging if applicable.

  • We are not responsible for the return shipping costs of the items.

  • All Items must be in original, resalable condition.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • Please ensure the box is protected with an outer packaging layer.

  • The box is part of the product, therefore any damage may result in the return being refused.

  • Please make sure all return packages are sent with a trackable, insured service.

  • We cannot take responsibility for items damaged or lost in the return transit.

  • If returned an item from outside the China, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Eastidea, is NOT responsible for any return custom charges made.

  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.


You can call us during business hours (Monday - Friday 08:00-20:00 GMT +8 )

on: Telephone: +86. 21. 6047. 1173

How can we help?

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